Privacy Policy
A legal disclaimer
This Privacy Policy describes how Stay Incredible Camp ("we," "our," or "us") collects, uses, and protects the personal information you provide when you use our website, make a reservation, or utilise our services at our desert camp in Jaisalmer, Rajasthan.
By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information to provide and improve our services to you. The types of personal information we may collect include:
A. Information You Provide Directly:
Contact Details: Name, email address, phone number, and postal address.
Reservation Details: Check-in/check-out dates, room or tent type preference (e.g., The Jaisalmer Suite, The Desert Tent), number of guests, and special requests.
Payment Information: Payment card details (securely processed by our payment gateway, [e.g., Razorpay, Stripe, or name your processor]), billing address, and transaction details.
Identity Information (Mandatory for Indian Stays): Copy of a valid photo ID (Aadhaar, Passport, Driving License) for government-mandated guest registration.
Feedback & Communications: Information provided in surveys, reviews, or when contacting us for support.
B. Information Collected Automatically (Website Use):
Usage Data: IP address, browser type, operating system, time spent on pages, referral sources, and the pages you viewed before and after visiting our site.
Cookies and Tracking Technologies: We use cookies to analyze trends, administer the website, track users’ movements around the site, and gather demographic information.
How We Use Your Information
We use the collected information for various purposes, including:
To Process and Manage Reservations: To confirm your booking, send pre-arrival information, and manage your stay (e.g., assigning tent/suite).
Customer Service: To respond to your inquiries, requests, and provide support.
Internal Operations: For billing, accounting, and internal record-keeping.
Safety and Security: To comply with government regulations, verify guest identities, and ensure the safety and security of all guests and staff at the camp.
Marketing (Only with Consent): To send you promotional offers, newsletters, and updates about our special packages (you can opt-out at any time).
Website Improvement: To monitor and analyze trends, usage, and activities to improve the functionality and content of our website.
Sharing and Disclosure of Information
We will not sell, rent, or trade your personal information.
We may share your information only in the following limited circumstances:
Service Providers: We may share information with third-party vendors, consultants, and service providers who need access to such information to perform work on our behalf (e.g., payment processors, website hosts, and outsourced maintenance).
Legal Compliance and Protection: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect and defend the rights or property of Stay Incredible Camp, or act in urgent circumstances to protect the personal safety of our guests or the public.
Government Authorities: As is mandatory for all hotels and camps in India, we share guest identity information with local police and government bodies as required by law for security and registration purposes.
Data Security
We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please be aware that no security system is impenetrable, and we cannot guarantee the complete security of your data transmitted through our website.
Your Rights and Choices
Opt-Out of Marketing: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails.
Access and Correction: You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. Please contact us using the details below.
Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our website.
Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy and, where appropriate, by other means.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Stay Incredible Camp
Address: Khasra No. 166/633, Sam Sand Dunes Main Parking, Sand Dunes, Jaisalmer - Sam - Dhanana Rd, behind RTDC - Resort, Sam, Jaisalmer, Rajasthan 345001, India
Phone: +91 76655 50509